Return and Exchange Policy

Product Appreciation Period

We have a 7-day return policy, which means you have 7 days to return the item after you receive it.

Damage and problems

Please inspect your goods within 7 days of receiving your order and contact us immediately if the item is defective, damaged or you received the wrong item so that we can assess the problem and correct it. No application will be accepted after 7 days

Exclusions/ Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), customized products (e.g. special order or personalized items), and personal care items (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.
Sorry, we do not accept returns on sale items or gift cards.

Exchange

The quickest way to ensure you get the item you need is to return the item you own and once your return is accepted, re-purchase the item on the official website.

return the goods

Please apply for a return within the 7-day appreciation period. In addition, to be eligible for a return, your product must be in the same condition as when you received it, unworn or unused, with tags attached and in the original packaging. Please also provide an invoice or proof of purchase. To initiate a return, you can cs@hokii.com Contact Us Please note that returns must be sent to the following address: 8F-3, No. 151, Section 2, Zhongshan Road, Yilan City, Yilan County
If we accept your return, we will send you a return shipping label and instructions on how and where to ship your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us cs@hokii.com Contact Us

Refund

We will notify you once we have received and inspected your return and let you know if your refund has been approved. If approved, you will automatically be refunded within 10 business days via your original form of payment. Keep in mind that it may also take some time for your bank or credit card company to process and send your refund.
If more than 15 business days have passed since we approved your return, please contact us at cs@hokii.com