坐坐 Q 伴睡燈 新品上市首月9折 只到8/2
Order and Payment
After your order is placed, a confirmation email will be sent to the email address you provided. You can check your order status and shipping information through the order link in the email.
Once the item ships, we will also send a shipping notification email, which will include tracking information. If you use the Shop App and have linked the relevant email address, you can also view your order delivery status through the app.
The actual logistics update time will be subject to each delivery service's system. If logistics data is not immediately available after the shipping notification is sent, please check again after a short while.
You can see the estimated delivery date for each product on the product detail pages. The estimated delivery time for in-stock products is 1-2 weeks, and for products that are not in stock, delivery to your address takes 8-9 weeks, including the production process.
To reduce unnecessary inventory and resource waste, we only stock some best-selling items. If the item you wish to purchase is temporarily out of stock, you can still place an order as usual. We will arrange production in the order of purchase and ship it after it is produced with the highest quality. The estimated shipping time is about 8-9 weeks, and the actual delivery date will depend on the production schedule.
If you are unable to receive your order at the scheduled time for any reason, please contact us as soon as possible, and we will assist with subsequent delivery arrangements. If a delivery needs to be postponed, please confirm the retention period and delivery arrangements with customer service in advance.
HOKII uses the third-party Green World Payment. Currently, it provides one-time payment by credit card (VISA, MASTERCARD, JCB), ATM transfer and online transfer. Multiple payment (Apple pay, LinePay, etc.) is currently under negotiation. Please stay tuned.
If you wish to change your order after placing it, and the order has not yet been shipped, you may contact us within 7 days of placing the order to request an order cancellation. Once the order cancellation is complete, you can place a new order for the desired items.
We apologize, but HOKII currently does not support overseas credit cards.
Shipping Information
Yes, if the product has not yet been delivered, please contact customer service as soon as possible. We will help you confirm with the logistics company whether the shipping address can be changed. Whether the change can actually be made will depend on the logistics company's operating procedures and delivery status.
We apologize, but currently we only offer delivery services for orders placed on our official website, and deliveries are limited to Taiwan.
Your order will be shipped based on product availability and delivery requirements. In-stock items are usually delivered within 1-2 days. If your order includes items that require a longer waiting period, you may contact customer service to specify your preference for separate shipments, or you may note "separate shipments" in the order remarks. Otherwise, all items will be shipped together once they are all available.
Order Cancellation and Returns
You may request a refund within 7 days of receiving the item. After the item's condition has been confirmed and the necessary review completed, we will process your return/refund.
Please check the product's appearance and packaging upon receipt. If the product is visibly damaged during delivery, please do not sign for or accept it. Instead, ask the delivery personnel to note the damage for further processing.
For credit card refunds, the amount will usually be reflected in the original payment credit card account within 1-3 business days; for debit card refunds, the amount will usually be reflected in the original payment account within 7-14 business days.