Privacy Policy
Last updated: March 8, 2025
This Privacy Policy describes how HOKII DESIGN (the “Website,” “we,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or purchase items from hokii.com (the “Website”), or otherwise communicate with us regarding our website operations (collectively, the “Services”). For purposes of this Privacy Policy, "you" and "your" refers to you as a user of the Services, whether you are a customer, website visitor, or other individual whose information is collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on our website, update the “Last Updated” date, and take any other actions required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect personal information about you as follows. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may also use information we collect about you to communicate with you, to provide or improve the Service, to comply with any applicable legal obligations, to enforce any applicable Terms of Service, and to protect or defend the Service, our rights, and the rights of our users or others.
What personal information do we collect?
The personal information we obtain about you depends on how you interact with our website and use our services. We use the term "personal information" to mean information that identifies, relates to, describes or could be associated with you. The following section describes the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you submit directly to us through our Services may include:
- Contact details include your name, address, telephone number and email.
- Order Information includes your name, billing address, shipping address, payment confirmation, email address, and telephone number.
- Account Information includes your user name, password, security questions, and other information used for account security purposes.
- Shopping information includes content that you review, place in your shopping cart, save to your account, such as loyalty points, reviews, recommendations or gift cards, or purchases.
- Stored loyalty points/product reviews/recommendations/gift cards
- Customer Support Information includes information you choose to include in your communications with us, such as when you send a message through the Service.
Certain features of the Service may require you to provide us with certain personal information directly. You can choose not to provide this information, but doing so may result in you being unable to use or access those features.
Information we collect about your usage
We may also automatically collect certain information about your interactions with the Service (" Usage Data "). To do this, we may use cookies, pixels and similar technologies (“ Cookies ”). Usage Information may include information about how you access and use our website and your account, including device information, browser information, information about your Internet connection, your IP address and other information about your interaction with the Service.
Information we receive from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors collect payment information (such as bank account, credit or debit card information, billing address) to process your payment in order to ship your order and provide you with the goods or services you requested in order to perform our contract with you.
- When you visit our websites, open or click on an email we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies (such as pixels, web markers, software developer kits, third-party databases and cookies).
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. Please also see the next section, Third Party Sites and Links .
How we use your personal information
- Providing goods and services. We use your personal information to provide you with the Service and to perform our contract with you, including processing your payments, shipping your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, establishing, maintaining and otherwise managing your account, arranging for shipping, facilitating any returns, exchanges, and other features and functionality related to your account.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages by email, text message or postal mail, and displaying advertisements for goods or services to you. This may include using your personal information to further customize our services and advertising on our website and other sites.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activity. If you choose to use the Service and register for an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicate with you and improve the Service. We use your personal information to provide you with customer support and to improve the Service. This is in our legitimate interests to respond to you, provide you with efficient services and maintain our business relationship with you.
Cookie
Like many websites, we use cookies on our website. For specific information about our use of cookies to support stores through Shopify, please see https://www.shopify.com/legal/cookies . We use Cookies to support and improve our website and Services (including remembering your actions and preferences), perform analytics and better understand how users interact with the Services (in line with our legitimate interests in administering, improving and optimising the Services). We may also allow third parties and service providers to use Cookies on our website to further customize our services, products, and advertising on our website and other websites.
Most browsers are set to automatically accept cookies, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies may have a negative impact on your user experience and may cause certain services (including specific and general features) to not function properly or to no longer be available. Additionally, blocking cookies may not completely prevent us from sharing information with third parties (such as our advertising partners).
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, legal purposes, and other reasons governed by this Privacy Policy. Such situations may include:
- With vendors or other third parties who provide services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, shipping and delivery services).
- With business and marketing partners to provide services and serve advertising to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you instruct, request, or otherwise consent for us to disclose certain information to third parties, such as in order to ship products to you with your consent or through your use of social media widgets or login integrations.
- With our alliance partners or other organizations within our group of companies where this is in our legitimate interest in running our business successfully.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Service, our rights, and the rights of our users or others.
We disclose the following categories of User Personal Information and Sensitive Personal Information for the purposes described above in How We Collect and Use Your Personal Information and How We Disclose Personal Information.
| category | Recipient Category |
|---|---|
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We will not use or disclose sensitive personal information without your consent or to infer your characteristics.
Third Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not owned or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including whether the information on those sites is accurate, complete or reliable. Other users of the Service and/or users of these third-party platforms may also view the information you provide in public or semi-public places, including information you share on third-party social networking platforms, without any restrictions on how we or third parties can use that information. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Service.
Children’s Information
The Service is not intended for use by children and we do not intentionally collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may request its deletion by contacting us using the contact details listed below.
As of the effective date of this Privacy Policy, we have no actual knowledge that we have “shared” or “sold” (as those terms are defined in applicable law) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "100% security." In addition, any information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Service, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain circumstances we may be able to refuse your request where the law permits.
- Right of access/right to know : You may have the right to request access to the personal information we hold about you, including details of how we use and share the information.
- Right to Deletion : You may have the right to request that we delete personal information we maintain about you.
- Right to correction : You may have the right to request that we correct inaccurate personal information we maintain about you.
- Right to portability : Under certain circumstances and certain exceptions, you may have the right to receive a copy of the personal information we hold about you and ask us to transfer it to a third party.
- Restriction of Processing : You may have the right to ask us to stop or restrict our processing of your personal information.
- Withdrawal of consent : If we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeals : If we refuse to process your request, you may have the right to appeal our decision. You can appeal by responding directly to our denial.
- Managing Communication Preferences : We may send you promotional emails, you may opt out of receiving these emails at any time by using the unsubscribe option displayed in the email. If you opt-out, we may still send you non-promotional emails regarding your account or orders you have placed.
You can exercise any of these rights by following the instructions on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. Before we can provide a specific response to your request, we may need to collect information from you to verify your identity, such as your email address or account information. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you authorize them to act on your behalf, and may require you to verify your identity directly with us. We will respond to your request promptly and in accordance with applicable law.
complaint
If you are not satisfied with the way in which we have handled your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside of your country of residence. Your personal information is also processed by staff, third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission’s standard contractual clauses, or any equivalent contracts issued by the relevant UK authorities (as the case may be), unless the country to which the data is transferred is determined to offer an adequate level of protection.
contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please call or email us at cs@hokii.com or contact us at (03) 9314735.